AI-Enabled Candidate Support
Rosie transforms your support with exceptional, reliable support experiences that create lasting value for your candidates while driving efficiency for your organization.
Elevating the Candidate Support Experience
You’re at the forefront of empowering candidates and shaping their success, and we are here to support you in this mission. Rosie introduces next-generation capabilities that go beyond traditional support models. It knows the candidate’s history and progress, and can even help your candidates take the steps needed to advance their credentials.
With three innovative levels, your candidate interactions are elevated, enabling tailored communications that meet your candidates’ needs.
Knowledge: Harness the power of AI to deliver precise, policy-driven answers. The Knowledge Level sources responses from approved policies, certification guidelines, and FAQs, eliminating irrelevant queries to stay candidate-focused. This ensures your organization’s expertise is amplified and candidates stay informed with accurate, relevant information.
Advisor: The Advisor Level offers tailored guidance based on each candidate's progress within Clarus including all details Clarus knows about the candidate. It does the heavy lifting for you—researching questions, analyzing context, and delivering informed responses—allowing you more time to lead your organization strategically.
Agent: Simplify operations with AI-driven actions on behalf of your candidates. The Agent Level handles tasks like starting the application process, document verification/updates, deadline extensions, and demographic updates on your behalf. Actions can require staff review or run automatically, giving your team flexibility while staying in control.
Copilot and Autopilot Modes
You control the guardrails. All Rosie activity can be human reviewed, or configured for full automation. Set the control you need to ensure quality, and adjust to free more staff time as you gain confidence in Rosie’s recommendations. The candidate support experience can be defined by setting up an unlimited amount of outcome topics for Knowledge, contextual responses for Advisor, and specific actions for Agent. Each one—whether it's a topic, response, or action—can be individually configured to run in Copilot mode for human-assisted support or Autopilot mode for full automation.
The Value of Innovation in Candidate Support
BrightLink’s Rosie equips you with the tools to enhance your programs and build deeper trust with candidates. Rosie creates an adaptive support experience by managing large volumes of inquiries effortlessly, and the effort needed to generate high-quality responses reduces without requiring individualized research. Every response is meticulously crafted to align with approved documentation, reflecting the professional standards and dedication your organization stands for .This not only lightens the workload for your team but also ensures candidates feel supported and valued throughout their experience.
Experience the BrightLink Advantage
Designed to evolve with advancing technology, this intelligent solution ensures consistent excellence while driving your organization’s growth and credibility. When you prioritize exceptional candidate support, you set a benchmark for innovation and care that others strive to meet, reinforcing your leadership in the industry while showcasing your genuine commitment to candidate success.
Are you ready to amplify the impact of your credentialing program?
Schedule a discovery meeting today to learn how BrightLink can help you streamline operations, drive success, and make a lasting impact. Together, we can enhance your ability to empower professionals to elevate their professional careers through certification or licensure.
Let's Connect!
We would love to talk to you about your credentialing needs.
Solutions
Clarus tracks every step, reducing administrative burdens and enhancing transparency.
Clarus simplifies the submission, review, and approval of candidate applications.
Clarus allows organizations to issue secure, verifiable digital badges to candidates.